DoorDash Implements AI Technology to Enhance Food Orders and Customer Service
Summary:
Food delivery platform DoorDash is integrating AI technology to improve food orders for restaurants. They will use AI-powered bots to handle customer orders, providing a faster and more personalized experience. This move aims to address the issue of unanswered customer phone calls, resulting in significant losses for restaurants. DoorDash's AI system will combine human operators and AI to ensure prompt customer service during peak times. The platform also found that more users are starting their food ordering process through third-party apps like DoorDash. By offering recommendations for meal selections, DoorDash aims to increase sales for partnering restaurants.
Food delivery platform DoorDash is implementing AI technology to streamline food orders for their restaurant partners. Instead of relying on busy in-house staff, customers will now be able to communicate their orders to AI-powered bots. DoorDash recently announced the introduction of an AI-powered voice ordering system that will handle customer phone calls for select operators. The company's research indicates that while 20% of customers prefer phone orders, up to 50% of these calls go unanswered, resulting in considerable losses for restaurants. To address this issue, DoorDash plans to combine AI and human operators to ensure prompt customer service during peak hours. Moreover, the AI system will offer personalized experiences by accommodating multiple languages. The report by DoorDash shows a significant increase in users relying on third-party delivery apps like DoorDash and UberEats for their food orders, with 34% starting their ordering process through these platforms. The AI-enhanced ordering system will also provide customers with tailored recommendations to enhance their meal selections, ultimately boosting sales for restaurants. In a similar vein, fast food chain Wendy's made headlines earlier this year with their AI-powered chatbot, "Wendy's FreshAI," which takes orders from drive-thru customers.
Published At
8/29/2023 5:34:23 AM
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